Restaurant Regulations

1. Table reservations are accepted by phone at +48 798319319 and via email at meduza@meduza.mielno.pl

2. When making a table reservation, please provide the date, time, name of the person making the reservation, and a contact phone number.

3. The reservation is valid for 15 minutes from the agreed and confirmed reservation time; after this time, the reservation expires, and the table is released.

4. At the guest’s request (phone information), it is possible to extend the reservation time.

5. The fee for extending the reservation time is 50 PLN and will be added to the bill.

6. A prepayment in the form of a deposit should be paid at least 48 hours before the agreed reservation time:

– The amount of the deposit confirming the reservation is 50 PLN. Payment can be made directly at the restaurant or by bank transfer to the account: Hotel-Restauracja Meduza, bank account number 89 1500 1096 1210 9002 7943 0000

– Payment is the only confirmation of the reservation. In the case of a bank transfer, the confirmation of the reservation must be sent to the email address meduza@meduza.mielno.pl. Without payment and confirmation, the reservation is invalid. In the case of cash or card payment, a proof of payment must be presented.

– The deposit is credited towards the bill,

– Lack of proof of payment excludes the deduction of the deposit from the total bill,

– In case of no-show or a delay exceeding 15 minutes from the agreed reservation time, the deposit is forfeited and treated as a fee for the table reservation service to cover the loss from keeping the table out of sale.

– The restaurant is not responsible and does not guarantee more places than agreed and confirmed during the reservation.

7. For the comfort and convenience of guests, we prefer a pre-set menu for reservations over 10 people.

8. In the absence of a pre-set menu by the guests, the Meduza Restaurant is not responsible for long waiting times for ordered dishes or uneven serving times of individual dishes.

9. In the case of a pre-set menu, a deposit of no less than 40% of the service value is required, payable no later than 48 hours before the agreed reservation time.

10. The restaurant reserves the right to charge an additional service fee of 10% of the bill amount for reservations over 10 people.

11. Any deviations from these terms must be agreed with the restaurant manager and confirmed in writing or by email by both parties.

12. The restaurant reserves the right to refuse a reservation without giving a reason.

13. Making a reservation at the restaurant implies acceptance of these terms and conditions.

14. Complaints can be submitted via email to resto@meduza.mielno.pl

15. Complaints will be addressed within 14 days from the date of submission.

16. The restaurant informs that it is not possible to withdraw from the contract after the order has been fulfilled.